My experience with the CC services of Global Payment Canada

Few days back I gave a call to the customer care department at Global payments Canada at around 2 am in the morning. I am a merchant and hold an account with this so called branded payment processing company. I repetitively called them but the called were not answered.  Much later the call was answered may be after 10 to 12 times of calling. On the other side I heard a sleepy voice of a teenaged boy. He sounded as though his mommy was calling him to wake up. Such callousness towards merchants who run financial enterprises!

I tried explaining the urgent situation that had arisen at my store but instead of hearing me out he simply gave me the “call me later” treatment and hung up.

Give me one good reason why I should continue to work with Global Payments Canada? 

Preposterous Customer Care Services of the Global Payment

Majority of the merchants associated with Global Payments Options have been harassed by the customer care staff on one occasion or another. Most of them have faced issues related to slow payment processing and renewal of account without prior notice. Some of them have had major terminal breakdowns!.

The wireless POS terminals by Global Payment Options are supposed to be excellent and without issues. The portable devices are supposed to be super fast. Connectivity and printing slips should ideally be child’s play!. But in the due course of time, the merchants who have installed wireless payment solutions faced have faced too many issues with both the product quality and standard of services. Though Global Payment Options claims that in such situations they replace the defective systems, they do not! And I personally have spoken to afflicted merchants!